DENNIS ROMATZ TRAINING POLICY & TERMS OF SERVICE

All session packages, whether you are training in Bangkok or training live online are prepaid only. Session package payment is due on or before the first session of the package.

A 24-hour cancellation policy is strictly in effect. Any session cancellations for any reason within 24 hours of the day and session start time will be noted as a "late cancel" and will result in a session used and subtracted from your session package balance. No exceptions.

The duration validity is as follows: 12 12-session packages is valid for 30 days from the date of purchase. The 20-session package is valid for 60 days from the date of purchase. Any unused sessions remaining after the 30 days or 60 days (depending on package size) will result in the cancellation of the balance of sessions, and those sessions will be void and unusable. Refunds will not be given on any remaining unused sessions after 30 days or 60 days (depending on your package size).

All sessions start on the agreed and scheduled day and time. Tardiness is not tolerated or accepted. Dennis will not call, SMS, email, or use any method to contact you to remind you that you have a session should you be tardy.

In the event of rain, Dennis will try to get to your session location and arrive on time. He travels on a motorbike, subway, or taxi and walks for efficiency and is sometimes hindered by rain. For safety reasons, Dennis will take as much time as necessary to travel to your location. Should he arrive late, Dennis will either stay later to fulfill your 60-minute session, or he will add the amount of time tardy to your next session.

Please contact me if you have a questions.