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PERSONAL TRAINING POLICY & TERMS OF SERVICE

  • All personal training packages are prepaid only.  Training package payment is due on or before the first training session of the package.

  • 24 hour cancellation policy is strictly in effect.  Any and all training session cancellations for any reason within 24 hours of the day and training session start time will be noted as a "late cancel" and will result in a session used and subtracted from your  training package balance.  No exceptions.

  • Training packages duration validity are as follows:  12 session training package is valid for 30 days from the date of purchase.  20 session training package is valid for 60 days from date of purchase.  Any unused training sessions remaining after the 30 days or 60 days (depending on package size) will result in cancellation of the balance of training sessions and those training sessions will be void and unusable.  Refunds will not be given on any remaining unused training sessions after 30 days or 60 days (depending on your package size).

 

  • All training sessions start on the agreed and scheduled day and time.  Tardiness is not be tolerated or accepted.  Dennis will not call, sms, email or use any method to contact you to remind you that you have a session should you be tardy.

 

  • Training sessions are 60 minutes in duration unless scheduled otherwise.

  • In the event of rain, Dennis will make every effort to get to your training session location and arrive on time.  He travels on a motorbike, subway, taxi and walks for efficiency and is sometimes hindered by rain.  For safety reasons, Dennis will take as much time as necessary to travel to your location.  Should he arrive late, Dennis will either stay later to fulfill your 60 minutes training session or he will add the amount of time tardy onto your next training session.

Please feel free to contact me Dennis Romatz Fitness if you have a question.

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